Please inform me at least 24 hours in advance if you are unable to make your appointment so your space can still be filled. Continued short notice cancellations or continued no shows to appointments may result in inability to book future appointments at this salon.

Please make sure you park in the car park to prevent blocking the lane and access to neighbouring properties. Please make sure you arrive on time for your appointment or inform me if you are running late. If you fail to do so and are 15+ minutes late, this may result in you losing your allocated appointment. Please make sure your dog has relieved itself before the appointment. Please make sure you pick up after your dog and dispose of appropriately.

Please make sure you collect your dog/s on time or inform me if you are running late. Due to limited space in the salon I cannot hold dogs indefinitely and ask you to collect at the agreed time. Failure to do so 15 minutes after the agreed time will result in a day care charge of £5 per 15 minutes on top of your grooming price. Please do not arrive at the salon before the agreed collection time or before you have been contacted with a collection time as this can distress your dog when you leave without them and can affect the quality of the haircut. Please be patient and wait until the agreed time or until I contact you with a collection time. You can contact me on 07443 938451 if you need to get in touch during your dog’s appointment.

If your dog has a medical issue, no matter how small or insignificant it may seem, please make me aware of them before your appointment so necessary steps can be taken towards your dog’s health and safety. Sometimes grooming can expose pre-existing health issues. Under the Veterinary Surgeons Act I cannot diagnose a condition however I can advise you to seek veterinary attention. Takoda Dog Grooming will not take any responsibility for an existing health issues that have arisen due to the grooming process. If there have been problems involving your dog's health since your previous visit, I will require you to sign a health waiver stating you give me permission to carry out grooming services. A basic health check will be carried out at the beginning of each appointment. You will be notified if any abnormalities surrounding your dog’s health have been found and will be advised to seek veterinary attention. Takoda Dog Grooming reserves the right to refuse service to clients whose dog I do not deem 100% fit and healthy to be groomed on the day. Takoda Dog Grooming reserves the right to refuse service to clients who refuse to sign the health waiver. Takoda Dog Grooming will inform you immediately of any incident that occurs at the salon. Your pet’s welfare is my number one priority, and, in an emergency, I will inform your chosen vet and do my best to take your dog to a vet where possible. Please ensure your contact details, veterinary, pet’s medical and health details are up to date.

Although Takoda Dog Grooming is a 1-1 salon, there may be other dogs in my care waiting to be collected upon your arrival. If your dog has a history of aggression or fear towards other dogs please make sure you disclose this with me upon booking your appointment so I can take the necessary steps to prevent other dogs being in the salon at the same time as yours. If your dog has behavioural issues with certain parts of the grooming process, I am happy to work through them with you. Please make sure to inform me of the issues before your appointment so I am able to prepare and adjust handling techniques. A charge of £5-£10+ may be added to your price depending on the severity of the behaviour. Takoda Dog Grooming reserves the right to refuse service to a dog I deem a danger to myself including aggressive behaviour.

Under the Dangerous Dogs Act 1991 and the Dogs Act 1871, Takoda Dog Grooming reserves the right to use any aid to ensure my safety e.g. muzzle, grooming restraints etc. These will be used as a last resort. All feedback on behaviour will be discussed with you on collection and how we can persist and move forward to correct the behaviour.
 

If fleas are found on your dog during the grooming process, I will give them a flea bath in insecticidal shampoo and you will be notified ASAP. There will be an additional £5-£10+ charge on top of your normal grooming price to help cover costs of  shampoo, salon and equipment disinfectants and cleaning products to help prevent contamination. Takoda Dog Grooming reserves the right to refuse service to clients who arrive at appointments with fleas and will not be accepted back to the salon until the problem is resolved. Please speak to your veterinarian on suitable flea treatment.
 

​It is the owner’s duty of care to maintain their dog’s coat at home between grooming appointments. If your dog’s coat is too matted to be saved, I will inform you upon arrival and during assessment of the coat that your dog will require a shave down on the shortest length necessary to remove the matting and allow the skin to breathe again. You will be required to sign a matted coat removal agreement form before any work can be carried out. Takoda Dog Grooming reserves the right to shave your dog to the necessary length required to remove all matting from your dog’s coat and reserves the right to refuse service to clients who refuse to sign the agreement. Takoda Dog Grooming reserves the right to refuse service to clients who refuse to allow the coat to be shaved off as short as necessary to remove all matting. Under the Animal Welfare Act 2006, I am unable to provide any dematting service due to the unnecessary suffering, discomfort and pain this would cause your dog which as stated under the Animal Welfare Act 2006 I must not cause. All information on what to expect during and after a matted coat shave down can be found on Takoda Dog Grooming’s matted coat removal agreement form. A charge of £5-£10+ will be included ontop of your grooming price depending on severity of matting.
 

​​Takoda Dog Grooming will not tolerate abusive and offensive language and behaviour and reserves the right to refuse service to customers who act in this way. Any behaviour I deem in this manner from customers towards myself and others at the premises will result in inability to book future appointments at this salon.
 

​Takoda Dog Grooming reserves the right to use any media taken by myself to use for advertising purposes including social media. You can opt out of this by marking your option on the record card. This includes but is not limited to photographs and videos.
 

​All payments for Takoda Dog Grooming services must be paid in full by time of collection (cash or card). Any outstanding balance not paid within 24 hours of your previous appointment will result in the inability to book future appointments with me until the outstanding balance has been paid in the full amount.