Isobel Cottage, Beckhampton, Marlborough, Wiltshire, SN8 1QJ
Mob: 07443938451
Email: takodadoggrooming@gmail.com
Please find below a copy of the matted coat shave down agreement
At Takoda Dog Grooming, your dog’s health and wellbeing is our number one priority. Due to an assessment of your dog’s coat, Takoda Dog Grooming has found your dog’s coat to be matted which will result in the coat needing to be shaved off on the shortest length necessary to remove the matting. Matted hair will cause your dog a lot of pain as it pulls against the skin. Shaving off the coat is the only humane option as dematting using dematting tools/ trying to brush and comb the matting out can cause an extreme amount of unnecessary stress, pain and discomfort to your dog which, as stated under section 4 of the Animal Welfare Act 2006, must not be caused. As stated in Takoda Dog Grooming’s terms and conditions, Takoda Dog Grooming reserves the right to shave your dog to the necessary length required to remove all matting from your dog’s coat. Shaving the coat can dramatically change your dog’s appearance as the hair will be very short and close to the skin. This may result in uncovering the following medical conditions that have become hidden from neglect of coat maintenance inbetween grooming appointments:
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Skin conditions including hot spots, sores, and bacterial/fungal infections. Hair loss and skin bruises can also occur from very tight matting.
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Ear hematomas-bleeding of the ears from excessive head shaking after shaving off matted hair, this is caused by blood rushing back to the surface after the circulation was cut off for a length of time from matting.
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Parasites e.g ticks, fleas and maggots
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Clipper rash, nicks and grazes
All necessary care and precautions will be taken however it is not uncommon during shaving off matted coats for any of the above conditions to occur. Your dog may also act differently once the matting is removed as they will be adjusting to feeling the air on their skin and newfound freedom of movement. Takoda Dog Grooming reserves the right to ask you to bring your dog back another day for completion if your dog finds the procedure too distressing or exhausting. Takoda Dog Grooming will be happy to book a coat maintenance session with you in the future for £10, lasting 30 minutes-1 hour which will include the correct tools and techniques needed for correct coat maintenance inbetween grooming appointments. If your dog is prone to matting or if you struggle to maintain your dog’s coat inbetween appointments, it is highly advisable to book a regular schedule of grooming appointments once every 4-6 weeks to help keep on top of the matting and to have your dog cut to a more manageable length.
Terms and conditions
Dogs must be kept on leads at all times.
Detach the chain on the driveway gate to enter and reattach upon leaving. Please park in the car park to avoid blocking the lane and access to neighbouring properties.
Make sure your dog has relieved itself before the appointment. Please feel free to use the grass verge by the lane to do so. Pick up after your dog and dispose of appropriately..
No persons under the age of 16 past the salon gate.
Missed appointments, short notice cancellation (less than 24 hours notice) and 15+ minutes late to drop off= cancellation of appointment and required to pay full price of missed appointment before being able to rebook.
Continued missed appointments and short notice cancellations (less than 24 hours notice)= 50% deposit booking required for all future appointments or possible refusal of service.
Day care fee ontop of grooming price= £5 for every 15 minutes late to collection.
Fleas, matting, compacted (heavy shedding) coat and poor behavior= fees of £10+ for each depending on severity. Continued arrival of flea infestations to appointments may result in cancellation of appointment and refusal of service until the infestation has been fully dealt with at home. Aggressive or poor behaviour deemed dangerous to myself will result in refusal of service.
Non payment for any of the above fees will result in cancellation of all future appointments and refusal of service
No bitches in season, pregnant or whelping bitches. No dogs with open wounds, stitches or recovering from recent operations/ injuries/ illness (especially if contagious). Please consult your vet on grooming before your appointment. Some cases may require written permission from your vet before grooming can commence. Any dogs I deem not in good enough health to withstand grooming on the day of the appointment will be refused service.
If you or a household member, child or adult, have had symptoms of vomiting or diarrhea within 48 hours of your appointment, please contact Beth to reschedule.
Please do not arrive at the salon before the agreed collection time or before you have been contacted with a collection time as this can distress your dog when you leave without them and can affect the quality of the haircut. Please be patient and wait until the agreed time or until I contact you with a collection time. You can contact me on 07443 938451 if you need to get in touch during your dog’s appointment.
It is the owner’s duty of care to maintain their dog’s coat at home between grooming appointments. If your dog’s coat is too matted to be saved, I will inform you upon arrival and during assessment of the coat that your dog will require a shave down on the shortest length necessary to remove the matting and allow the skin to breathe again. You will be required to sign a matted coat removal agreement form before any work can be carried out. Takoda Dog Grooming reserves the right to shave your dog to the necessary length required to remove all matting from your dog’s coat and reserves the right to refuse service to clients who refuse to sign the agreement. Takoda Dog Grooming reserves the right to refuse service to clients who refuse to allow the coat to be shaved off as short as necessary to remove all matting. Under the Animal Welfare Act 2006, I am unable to provide any dematting service due to the unnecessary suffering, discomfort and pain this would cause your dog which as stated under the Animal Welfare Act 2006 I must not cause. All information on what to expect during and after a matted coat shave down can be found on Takoda Dog Grooming’s matted coat removal agreement form. Fees of £10+ will be included ontop of your grooming price depending on severity of matting.
Abusive and offensive language and behaviour will not be tolerated and service will be refused to customers who act in this way towards myself or others on the property.
All payments for services must be paid in full by time of collection (cash or card). Any outstanding balance not paid within 24 hours before your next prebooked appointment will result in cancellation and refusal of service until full payment has been made Bank transfer payments are not a payment option unless there is a problem with the salon card machine.